Thriving in a New Job: How Listening and Emotional Intelligence Make the Difference

Starting a new job is always a mix of excitement and uncertainty. No matter how qualified you are, stepping into a new role comes with challenges—learning the company culture, adjusting to new expectations, and building relationships with colleagues. But beyond technical skills, one of the most important factors in making a successful transition is emotional intelligence, particularly listening.

I’ve had the privilege of mentoring someone who recently made a major career shift. He went from being a skilled mechanic to teaching those very skills at a community college. While he knows his subject inside and out, what’s setting him apart in his new role isn’t just his expertise—it’s the way he listens.

From the Shop to the Classroom: A New Job, A New Approach

When he started his new job, my mentee could have easily focused only on transferring his knowledge. After all, he had spent years mastering his craft. But he knew from personal experience that simply knowing the subject matter isn’t enough. The way you deliver information, how you interact with people, and how you make them feel—that’s what truly creates a successful learning environment.

He remembers what it was like when teachers dismissed his struggles or embarrassed students in front of the class. That’s why he made a commitment to do things differently. If he notices a student struggling, he doesn’t call them out in front of their peers. Instead, he quietly invites them into the hallway for a one-on-one conversation. He listens to their concerns without judgment, offering guidance and reassurance rather than criticism.

The result? His students respect him. They feel seen, heard, and valued, which motivates them to engage and improve. But it’s not just his students taking notice—the administration and his colleagues constantly tell him, “We’re so happy to have you here! We’re hearing amazing things!”

This response isn’t just about his teaching ability. It’s about the way he approaches his role—with emotional intelligence, patience, and exceptional listening skills.

Why Emotional Intelligence Matters in a New Job

No matter what industry you’re in, listening and emotional intelligence play a key role in building trust, strengthening relationships, and ensuring long-term success. When you’re new to a job, people aren’t just evaluating your technical skills—they’re observing how you communicate, how you handle challenges, and how well you work with others.

Emotional intelligence helps you:

• Build strong first impressions. People remember how you make them feel. When you take the time to listen and show that you value their input, they’re more likely to welcome you as part of the team.
• Navigate workplace dynamics. Every organization has its own culture. By paying attention to the emotions and behaviors of those around you, you can adapt more smoothly.
• Foster collaboration. Good listeners make great teammates. When colleagues feel heard and understood, they’re more likely to collaborate and share ideas freely.
• Earn respect and trust. Just like my mentee’s students and colleagues appreciate his approach, practicing emotional intelligence in any role leads to stronger, more respectful workplace relationships.

How to Strengthen Your Listening and Emotional Intelligence in a New Job

If you’re starting a new job and want to make an impact beyond just your skills, here are a few practical ways to improve your listening abilities and emotional intelligence:

1. Be Fully Present in Conversations

It’s easy to get caught up in your own thoughts—especially when you’re new and trying to prove yourself. But being fully present when someone speaks to you makes a huge difference. Put your phone down, make eye contact, and actively engage in what the other person is saying.

2. Listen Before You Speak

In a new job, it can be tempting to jump in quickly and show what you know. But listening first allows you to gather valuable insights, understand the workplace culture, and build connections with colleagues. Instead of immediately offering your perspective, ask clarifying questions and reflect on what’s being shared.

3. Notice Nonverbal Cues

Emotional intelligence isn’t just about what people say—it’s about what they don’t say. Pay attention to body language, tone of voice, and facial expressions. These clues can help you understand how someone is really feeling, even if their words suggest otherwise.

4. Pause Before Reacting

New jobs come with new challenges, and it’s natural to feel frustrated or overwhelmed at times. Instead of reacting impulsively, take a breath and consider the best response. Practicing patience—both with yourself and with others—will help you navigate situations more effectively.

5. Ask for Feedback and Take It Gracefully

Growth comes from being open to learning. Seek out feedback from your colleagues or supervisor, and resist the urge to get defensive. Listen with an open mind and view constructive criticism as an opportunity to improve.

6. Remember Names and Details

One of the simplest ways to build strong relationships in a new workplace is by remembering people’s names and small details about their lives. If a coworker mentions a big event coming up, ask about it later. These small gestures show that you care and are paying attention.

7. Stay Curious

Curiosity fosters connection. Ask thoughtful questions about your new workplace, colleagues, and the organization’s mission. People appreciate genuine interest, and your curiosity will help you learn faster.

You Don’t Have to Be Perfect—Just Be Present

Starting a new job is a learning process, and no one expects you to be perfect. What does matter is your willingness to listen, adapt, and engage with those around you. My mentee didn’t step into his new role knowing everything about teaching—but his commitment to listening and treating people with respect made all the difference.

If you’re starting a new job or preparing for a transition, focus on more than just the technical side of things. Pay attention to how you communicate, how you listen, and how you show up for the people around you.

Strengthen Your Listening Skills and Gain Clarity

If you’re ready to improve your listening skills and communication in your new role, I offer a comprehensive three-week program designed to elevate your listening skills and clarity. This program includes three 1-hour 1:1 sessions tailored to your unique needs and pace. Plus, you’ll have Voxer access during business hours for quick check-ins and clarifying questions—ensuring you stay supported every step of the way.

Move forward with confidence, sharpen your insights, and achieve meaningful results with guidance that adapts to you. Let’s get started—book your spot today!